I'm a professional usability consultant.
Frank Spillers is a web and software usability expert and has been recognized by the U.S. Dept. of Labor as a subject matter expert.
Frank holds a Masters of Science in Cognitive Science from Birmingham University (UK) and has eleven years of practical experience with usability and user centered design techniques. He is a lead usability consultant with Experience Dynamics, a user centered design and usability consultancy based in Portland, Oregon USA.
Frank has worked internationally with clients including Hewlett-Packard, Key Bank, Daimler-Chrysler, Intel, BankOne, IBM, Four Seasons, Logitech, Microsoft, The Vanguard Group, Verizon, Four Seasons Hotels and others.
Frank's professional consulting services include software, website and product usability and design. Projects he regularly works on include complex application usability, corporate websites, intranets, Content Management Systems, portals and ecommerce sites.
Frank is an expert in Experience Design and Emotional Design. He has developed a new technique for use in field research called "Cognitive Archeology" and is working actively in the area of emotion and product design.
See what Frank is up to at: http://www.experiencedynamics.com or Follow his Twitter feed at: http://twitter.com/farreaching